Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?
Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
The Senior Manager, Customer Enablement is responsible for leading a team of Application Training and Support Analysts implementing strategies to improve customer adoption and satisfaction. The Senior Manager role oversees various aspects of customer engagement, including building relationships, managing communication, and ensuring the organization meets customer needs and expectations. Will be responsible for providing leadership and oversight for the organization's critical enterprise application portfolio. This role is pivotal in driving the successful implementation, integration and ongoing support for core applications that underpin core business functions. A successful candidate will possess a blend of technical acumen, project management expertise and strong leadership skills to support the development and growth of our enterprise applications team.
Lead team of Enterprise Application Training and Support Analysts to implement changes and resolve problems within existing and new business technologies.
Manage an application team, assign tasks, monitor workload, develop hiring forecasts and ensure the team's goals and objectives are aligned with the organization's business goals and objectives.
Manage a portfolio of applications used by the business
Identify applications of functional knowledge and existing methodologies to complex problems.
Define target customer segments, identifying key touchpoints, and creating communication channels to foster engagement.
Develop, execute and manage an applications roadmap that aligns with the organization's business goals and objectives.
Work with sales, marketing, product, and other teams to ensure a consistent and positive customer experience
Oversee the planning, execution, and delivery of business application initiatives, ensuring they are resourced appropriately and are completed on time and within budget.
Engage with multiple departments (in the field), training, Business training, gathering needs assessments and soliciting feedback on application-specific matters.
Manage relationships with application vendors and service providers to optimize features and functions and ensure contractual obligations and service level agreements are being met. Conduct contract reviews to evaluate terms and conditions and pricing negotiations.
Oversee business processes & documentation for compliance with relevant regulations and standards.
Ensure alignment of technical implementations to the strategic technology plan.
Encourage and promote a culture of governance, compliance and continuous improvement within the Enterprise Applications team.
Collaborate with Cybersecurity group to ensure enterprise applications adhere to the organization's data integrity, data access and security protocols.
Support senior management with the development and management of the annual operating budgets as it pertains to hiring plans, application support and license renewals.
Promote awareness around and adoption of tools, technologies, and best practices.
Keep current on applicable technology and industry trends.
Complete other responsibilities as assigned.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
Twelve or more years of experience in customer engagement and business applications management, with at least 3 years in a leadership role.
Strong leadership skills; with a proven track record of developing and managing multidisciplinary teams within a fast-paced, growth environment.
Proven experience with vendor management including vendor selection process management, contract and pricing negotiations and renewals.
Experience with Oracle, and other Construction specific applications like P6, Procore, Bluebeam, Autodesk.
Experience with developing and managing budgets for enterprise applications and support resources, ensuring cost effectiveness and ROI.
Excellent English listening, speaking, and writing skills allowing successful communication with team members and management.
Strong understanding of business processes and how they are supported by technology.
Experience effectively and efficiently using of resources; experience orchestrating multiple activities at once to accomplish goals.
Excellent project management skills, with a track record of successful project delivery.
Effective and creative problem solving and analytical skills.
Strong interpersonal and communication skills, with the ability to work effectively in a team environment and adapt to changing priorities.
Ability to work independently and motivated to seek opportunities for mastering unfamiliar tasks.
Ability to align technology plans in support of strategic business objectives.
Desired skills and experience:
Construction experience strongly encouraged.
Up to 10%
General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
Noise level is usually low to medium; it can be loud on the jobsite.
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
Occasional lifting of up to 30 lbs.
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
ESOP - Employee Stock Ownership
401 K
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation
Pay Range
$193,600.00-$254,100.00 AnnualThe pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.