Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
SUMMARY
The BIM Support Engineer I is responsible for providing BIM users with technical assistance for
hardware and software, specifically Autodesk, Revizto and all other related BIM Software.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Work closely with the IT department to ensure field and non-BIM users are properly supported
for their BIM specific software needs.
2. Image, deploy new hardware, laptops, or PCs, for BIM users.
3. Update and install BIM software for BIM users.
4. Maintain BIM Software Depot with latest versions of BIM Software.
5. Troubleshoot BIM Software for BIM, ENG and Field users.
6. Communicate via Phone, Chat, in person to ensure BIM department is functioning at a high
level.
7. Work with IT to ensure BIM Builds and Images are constantly up to date.
8. Inventory and control BIM machines and hardware.
9. Provide end‐user support and problem resolution for desktop computers, laptop/notebook
computers, printers and other peripheral hardware, and software applications.
10. Utilize our trouble‐ticketing system to document your work and facilitate communication with
our clients.
11. Work with all levels of end users including high‐level users, difficult users, non‐technical users
and demanding users.
12. Diagnose, identify, research, and resolve end user issues.
13. The duties and responsibilities are intended to describe the general nature and scope of work
being performed by this position. This is not a complete listing and other duties will be assigned
based on the position's role within the business unit.
EDUCATION AND EXPERIENCE:
• Associates Degree in Information Technology, Computer/Information Science, or related
discipline.
• Minimum of 1-year practical experience in providing support in IT environment.
• Can be a combination of education, training, and relevant experience
COMPETENCIES:
• Leadership
• Communication
• Teamwork
KNOWLEDGE, SKILLS & ABILITIES:
• General to Advanced knowledge of Windows 10
• General working knowledge of Revit Navis Manage and other Autodesk products.
• General working knowledge of Revit plugins - Ideate, Unifi, RTV
• Network troubleshooting and working with VPN client software.Rosendin
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• Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-
based software like Dropbox, Google Docs, Box, One Drive, etc.
• Passion for incredible customer service, exceptional communication (verbal and written)
including top notch grammar and spelling, and excellent people skills
• Attention to detail with an analytic and technical mindset that helps you meticulously
troubleshoot and evaluate issues quickly, efficiently, and accurately
• Resourceful and not afraid to tackle difficult cases on your own; driven to work hard with
minimum supervision
• Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and
supporting your peers
• Empathic, patient, composed and enjoy learning from talking to our customers
• Approachable, professional, optimistic, and thorough in all that you do and inspire others to be
the same
• Ability to establish and maintain an effective follow‐up system to ensure timely and accurate
handling of information requests.
• Demonstrated ability to use discretion and sensitivity when handling confidential information
• Demonstrated success taking direction and working independently
• Ability to prioritize and manage multiple tasks, changing priorities as necessary
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Effective oral and written communication skills as required for the position
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
• Ability to prioritize and manage multiple tasks, changing priorities as necessary
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Effective oral and written communication skills as required for the position
• Ability to be self-motivated, proactive and an effective team player
• Ability to interact effectively and professionally with all levels of employees, both management
and staff alike, vendors, clients, and others
TRAVEL:
• 0%
WORKING CONDITIONS:
• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing,
bending. Work is conducted primarily indoors with varying environmental conditions such as
fluorescent lighting and air conditioning
• Noise level is usually low to medium
• Occasional lifting of up to 30 lbs.
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity
Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or veteran status
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
